HELP & FAQs
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10 questions
How do I sell on Distress Market?
Create an account, complete the seller checks requested by the app, add clear photos and an honest description, and set your distress price. Submit the listing for review. Once approved, buyers can discover it and contact you.
Why am I asked for my NIN and a selfie?
Seller identity checks help reduce impersonation and fraud. The app may also require a verified settlement bank account before you can list. Only submit this information through the official verification flow. A verification badge is not a guarantee of an item or transaction.
How much discount I go set?
Make your selling price dey at least 30% below the item market price. Use correct market price for item wey get similar condition, and describe any fault honestly. The app also checks say your price dey at least 30% below the original price.
How do I contact a seller?
Open the listing in the app and use its contact options. Keep relevant records, ask about condition and defects, and agree on collection or delivery before committing to the purchase.
Does every payment have buyer protection?
No. The app distinguishes eligible protected checkout from direct arrangements with a seller. A direct transfer, cash payment or external payment is outside platform escrow. Review the payment route and any fee before paying.
What should I check before I pay?
Check the description, seller details and item condition. Meet in a busy public place when collecting in person. Do not transfer money to a stranger for an unseen item. Never share your PIN, password or OTP.
What if something goes wrong with an order?
Open the order and use its support or dispute options before confirming receipt. Keep the listing, chat and payment reference. If you cannot access the app, email support@distressmarket.ng with the reference and a clear explanation.
How do I report a suspicious listing?
Use the report option on the listing or contact support with its reference and relevant evidence. Do not make a payment or continue a conversation that feels unsafe.
Can I delete my account without the app?
Yes. Visit our Delete account page to sign in and review closure, or request help by email. We verify ownership first. Active orders, disputes, wallet balances and pending payments need settle before closure.
How do I make a privacy request?
Email support@distressmarket.ng from the address associated with your account and explain what you need. You can request access, correction or other applicable data rights. Do not email your password, OTP, full NIN or a selfie.
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