Distress Market
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BUYER PROTECTION

Know the deal.
Before you pay.

Your payment route matters.

PROTECTED CHECKOUT

Through the app.

Eligible orders use the protected payment flow offered in the app. Review the item amount, buyer-protection fee and payment conditions before confirming.

  • Check your order and payment status in the app.
  • Receive and inspect the item before confirming receipt.
  • Use the order’s dispute or support option if there is a problem.
DIRECT ARRANGEMENT

With the seller.

Cash, a transfer to the seller or a payment arranged outside the approved checkout does not enter platform escrow.

  • Agree on collection and payment clearly.
  • Inspect an item before a direct payment.
  • The platform cannot treat an outside payment as an escrow order.

If your order has a problem

Do not confirm receipt for an item you have not received and inspected. Open the order’s support or dispute flow promptly and provide its reference, the listing, relevant messages and evidence of the problem. If you cannot access the app, contact support by email.

Refunds and release of funds

Payment release and any refund depend on the transaction status, evidence, applicable checkout terms and your rights under law. This page does not promise an automatic refund, a fixed resolution time or protection for an external payment.

Keep the evidence

Keep transaction references, listing information and relevant conversations. Do not send passwords, OTPs, card details, NIN documents or unrelated personal information in a support email.